FAQ

Email: hello@getcleanhouse.com.au

Frequently Asked Questions

How long does a cleaning take?
 The time needed for a home cleaning varies from house to house. Some of the reasons on the variable time can include the condition and size of the house, included extra packages and also the team we send (# of people). We’re providing these estimates to help plan and schedule. While we expect most homes to fall into these time frames, not all will.
 
Please remember that all homes are unique and our teams can work at slightly different speeds
Est. Time
1 bedroom 30 minutes – 1 hour
2 bedrooms 1 – 2 hours
3 bedrooms 2 – 3 hours
How many people are on a cleaning team?

The size of the team we may send varies. Mostly these are teams of two people but we also have some solo-cleaners too. Considering the size of the job teams can be as small as one or as large as three.

Will it be a different cleaning team every time I book a service?

No, we will try to send the same team unless you would prefer otherwise. We know it’s important to build relationships with your cleaning team. 

What is the difference between regular cleaning and deep cleaning?

A deep cleaning includes everything a standard cleaning does but with more detail work including:

  • Ceiling fans
  • Baseboards
  • Vents
  • Electrical outlets
  • Light Switches
Can I cancel my appointment if I change my mind?

You can cancel your cleaning appointment at any time. We would like to ask you to let us know at least 24 hours in advance. We will charge a full service fee for cancellations that occur 24 hours before the arrival time of the appointment. Please see our cancellation policy for more details. 

Do I need to be home for my cleaning?

No, as long as we have a way to get into the home you don’t have to be present for the cleaning. 

Book Your House Cleaning

You can book whole range of our services available to you. We offer Recurring House Cleaning, One-off cleaning, Vacate/Bond Cleaning and much more. Click Book Now button to book conviniently book your next cleaning appointment