Cancellation Policy

Our Services

Our Cancellation Policy

One of the ways we ensure we keep the best cleaning teams is making sure they stay busy.

Late cancellations, is our biggest challenge when trying to accomplish this. We understand many cancellations are out of peoples control. Things like getting sick and last minute family emergencies come up.

We know life happens and we’ll always be understanding of that.

However, in order the keep our teams busy so they stick around, we do ask for at least a 24 hours notice if there’s a need to cancel.

 Our latest terms of service:

10. CANCELLATIONS

10.1: REGULAR DOMESTIC CLEANING

10.2: Customer may cancel or adjust the time of a cleaning visit/s by giving at least 24 hours advanced notice.

10.3: Customer agrees to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.

10.4: Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer’s keys.

10.5: Customer may terminate the cleaning service by giving 4 weeks (28 days) advanced notice in writing and specifying the last cleaning date and give reason.

10.6: END OF TENANCY CLEANING/ SPRING CLEANING / AFTER PARTY CLEAN/COMMERCIAL CLENING.

10.7: 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.

10.10: AFTER BUILDERS CLEANING:

10.11: 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.

10.12: ONE OFF GENERAL CLEANING:

10.13: 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.